#9. 42. 00 EUR as a Withdrawal fee. Last updated: October 15, 2019 . 1 and Note on page 14 Chapters 1 and 2 Chapter 1 Only chargebacks with the following reason codes are eligible for Chargeback Protection: Reason Code. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Depending on the reason code, supporting documentation may include: Copies of the order confirmation, invoice, or receipt; Proof of. 8 Added American Express chargeback information Chapter 3 1. 01/2099. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. Proof that the chargeback is invalid because it doesn’t adhere to Mastercard requirements. 4854 Cardholder Dispute—Not Elsewhere Classified (U. The implication is that the merchant is at fault. Identity theft and account breaches in which the merchant is the victim, for example, fall under reason codes 01, 02, and 14. This second chargeback is what was commonly referred to as a “pre-arbitration chargeback. What is Visa Reason Code 12. Review your credit card processor’s policies to understand its chargeback dispute process. The reason_code field lists the reason code the issuing bank has assigned to the chargeback. S. 195 Acquirer Use of Message Reason Code 7627. 1 to RC 11. Region Only) 4855 Goods or Services Not Provided. A new 4 byte reason code will be used moving forward. chargeback reason codes. In fact, the same thing could be said of other chargeback reason codes, too. 2. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. 3: Goods or services were not received: C08: RG: 4855: 13. Other circumstances in the life of the buyer—moving, downsizing, getting married, changing jobs—might also cause them to return merchandise. There are four primary phases to a Visa dispute: After Visa adopted VCR processes, most card networks altered their dispute cycles to be more in line with that used by Visa. 7 (previously legacy reason code 85, condition 2) is part of the updated version reason codes that were phased out under the Visa Claims. 4837 (37) (MasterCard) No cardholder authorization: 4863 (63) (MasterCard) Cardholder does not recognize: FraudulentGoods / Services Damaged or Defective. Nevertheless, you must respond to the chargeback based on the given code. many chargeback reason codes that exist today. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. That suggests that in the times when merchants. Visa chargeback reason code 12. This process is called a chargeback. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. Receiving a damaged product. The newer system is designed to make it easier and. Poor order shipping: Not shipping goods or delivering services as promised, shipping to the wrong address, or not making the goods available. Payment. 41. The goal is to reduce ‘friendly’ fraud chargebacks, helping sellers protect more of their hard-earned revenue. All cardholder data must be encrypted, truncated, or tokenized; account numbers can only be partially displayed. 16, 2021. Use clear and consistent billing descriptors. The Solution. Code Reason; 01: Requested Transaction Data Not Received: 02: Requested. Common Point of Purchase: Data stolen from a merchant’s system is used to make fraudulent transactions. Now, compliance cases must be submitted through Visa Resolve Online (VROL). Reason Code 04. Build & Submit a Representment Case in 4 StepsEach chargeback comes with a code that designates the reason it was filed. Built with a single, intuitive console, Sift’s end-to-end solution eliminates the need for disconnected tools, single-purpose software, and incomplete insights that drain operational resources. Under reason code 85, the minimum transaction amount required to initiate chargeback should be at least $25. This code applies when either the transaction was processed using an incorrect account number, or the transaction itself was not authorized. 800. Step 01 | Identify the Reason Code. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. Cardholders can dispute digital goods transactions of $25 or less (or the equivalent in local currency) if certain purchase controls were not put. The most common chargeback reason codes are fraudulent charges, unauthorized transactions, and products not received, however, there are dozens of different chargeback reason codes for cardholders to choose from. Chapter 6 Pre-Arbitration and Arbitration Case Filing-For Chargebacks Initiated On or After 17 July 2020 > Time Frames and Requirements > Dual Message System Pre-Arbitration andVisa Chargeback Life Cycle. Everyone has had the experience of buying. Reason code 4853 falls under the broad category “Cardholder Dispute,” meaning the cardholder is saying something about the transaction is wrong. The bank files that disagreement on the cardholder’s behalf, overturning the sale, then claws the funds back from the merchant and. Visa’s 22 chargeback reason codes will be merged into client disputes – fraud, authorization, processing errors, and four guidelines. 3 No Authorization. 60 due to merchandise, fees, overhead, and other sources of loss. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code FR2, which indicates an unauthorized charge that the cardholder does not believe they should be responsible for paying. There are two common causes of code 10. ). 37. Transaction not authorised – the Card Issuing Company is stating that an authorisation code was required for the transaction, but it was not obtained. The most comprehensive guide to chargeback reason codes. 5 Removed unused Visa (60) and Discover (4580) Chargeback Codes Added Section 1. Through 2021, we. This extra step can be frustrating for Card Members and lead to lost sales. The card network then notifies the merchant’s acquiring bank about the chargeback and passes along all the collected information. “Visa has 28 different reason codes. These reason codes indicate disputes that occur as a result of inaction or wrong action on either party’s part (merchant or cardholder). A chargeback reason code is a 2-to-4-digit alphanumeric code given by the issuing bank tangled in a chargeback. Unauthorized returns (R05, R07, R10, R29, R51): 0. When you receive a dispute, a reason code will be assigned by the bank who issued the customer’s card. In this scam, a scammer sends a message to their victim. . All chargebacks start with a customer making a purchase in person, in an app, or online. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. The following reason codes require compelling evidence: Fraudulent transaction (83) Fraud/card absent environment (1040) Merchandise/services not received (1310) What does transaction response code 37 - Contact Acquirer Security Department, Retain Card mean? 25/11/2016. 2. Chargeback reason codes have changed. Because you have not met Seller Protection performance requirements the transaction will be reversed. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. Merchants will no longer receive a credit when the First Chargeback Response is sent to the issuing bank for review; however, an adjustment will be. 0 initiative to update compelling evidence requirements for dispute reason code 10. Reason codes are very crucial to assist. Message. The transaction amount and authorization number (ARN. Discover chargeback reason code 7030. What is Visa chargeback reason code 12. Reason code 83 represents a chargeback categorized as Fraud – Card Not Present (CNP) Transaction. To help you identify what happened, look up the code you received for the dispute below. The implication is that the merchant is at fault. This chargeback will include a description that provides additional information: Digital Goods $25 or Less. For MasterCard reason code 4853, provide documentation to support that the chargeback is remedied or invalid through one of the following: The transaction was not a recurring transaction. RR - Retrieval Request MID - Merchant Identification number PA - Pre-arbitrations NOTE: PayPal often cites reason codes from cardMastercard chargeback reason code 4853 falls under the “Cardholder Disputes” category. The most comprehensive guide to chargeback reason codes. However, Visa is the largest card brand in both the United States and the world. 10. Please note that the most common Chargeback reason code for Allocation disputes is 10. This chargeback reason code can be avoided by ensuring that returns are processed promptly and accurately, and that the customer is informed of any credits issued. 4841 Canceled Recurring or Digital Goods Transactions. This scenario applies when the arbitration was raised by either the. When this occurs, the merchant receives a notification with a chargeback reason code. EMV has been a mostly global standard since 2004. 37 = forged and counterfeit warranty breach. without a reason code will be assigned a default code of 1. Visa chargeback reason code 57 falls under the “Fraud” category. 100187 and ANSI X9. paper processing and mailing costs. This ranges anywhere from roughly 60 to 90 days after purchase. Reason Code Description 4750 AL Airline Transaction Dispute 4541 AP Recurring PaymentChargeback reason codes. The shorthand description is “Fraudulent Multiple Transactions. Every time a merchant processes a transaction, they are supposed to send an. They usually have up to 120 days after purchase to dispute a charge, though some card schemes allow up to 365 days. Time Limit in Calendar Days. The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. 6 General update and rebranding. This will help you tailor your response. Chargeback fees can start at US$25 and go up from there. Reference these when rebutting cardholder disputes at your small business. M10 Vehicle Rental – Capital Damages. 1? Visa chargeback reason code 12. 3: Not as described or defective merchandise: VCR Dispute Reason Code 13. There are also specific return time frames, which can differ. The cardholder files a chargeback via their bank. 7. Stripe maps each network code into one of eight categories, based on the general claim and the evidence you need to submit to effectively challenge that type of claim. [1] Sift. Also, remember that the time frame for your response includes any processing required by the acquirer. Code 81. Each chargeback reason code has its own set of specific documentation requirements so merchants should familiarize. Now, compliance cases must be submitted through Visa Resolve Online (VROL). You may know that every dispute you receive is attached to a chargeback reason code. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. One of three things will happen: The issuer rules in your favor: Your representment case validates the original transaction. All cardholder data must be encrypted, truncated, or tokenized; account numbers can only be partially displayed. They utilize bank identification numbers in the range between 34*. . About Visa chargeback reason codes. From there, the merchant can look up the code to figure out what the dispute is about. 4 Updated Discover chapter for April (2012) Enhancements Chapter 2 1. This code tells you why the customer or bank initiated the dispute. This situation can occur when a merchant accidentally enters. This chargeback reason code means that the cardholder was not able to recognize the charge on their bank statement and believes that the transaction was fraudulent. The first is true fraud, where someone used stolen credit card or account information to make a purchase. 4. At this point, funds are not yet deducted from your account, but a NoC always indicates that your account will be debited for the chargeback amount. Business Tips (37) Card-not-Present (6) CBD (42). For Visa disputes, the reason code also dictates which workflow the case will take. A chargeback can happen when a customer initiates a transaction dispute. 3. 4859 Addendum, No-show, or ATM Dispute. Documentation must be a direct result of cardholder communication. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. 3: Goods or services were not received: C08: RG: 4855: 13. Then, the crook attempts to trick the victim into disclosing personal account information (account number, routing information, SSN, etc. Chargeback reason code 13. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. 4 to this dispute, indicating the purchase was fraudulent in a card-not-present environment. 1 EMV Liability Shift 10. Additionally, one clearing transaction. R13 No Reply. Step 1: Identify the Source. The first thing to understand is that not all chargebacks are the same. These are only a handful of common Visa chargeback reason codes. Now, compliance cases go through Visa Resolve Online. Cancelled Recurring. The sales receipt and/or date and amount of the authorization if other than the transaction date. Combine card acceptance rules compliance with the latest technology to shift fraud liability is the number one method to prevent. It is associated with a chargeback reason code and it is specific per Card Scheme. F24. The actual underlying cause of this chargeback is usually either true fraud or friendly fraud. These codes are established by the payment brands to categorize the incoming dispute requests by reason. 1042. MDR also retired reason code 4840 – Fraudulent Processing of Transactions. 7 falls under the “Processing Errors” category. Learn more about Visa reason codes. Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. Responding to Mastercard Reason Code 4853 Chargebacks. Several reason codes fall under this heading, and it is important to differentiate between chargebacks with reason code 4870 (Chip Liability Shift) from those with reason code 4871 (Chip Liability Shift Lost/Stolen/Never. 4 Other Fraud Card Absent. This chargeback occurs when merchants do not adequately provide currency information. Friendly fraud. 10. 1 is an updated version of legacy reason code 70, which was phased out under the Visa Claims Resolution initiative. Analyze your chargeback data. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. The shorthand description is “Late Presentment. Accessed October 31, 2022. This code applies when a cardholder claims to have returned merchandise or cancelled services, but the credit did not appear on the cardholder’s monthly. This means the cardholder claims that they received goods or services that were substantially different from what the merchant described. 11, 16. In fact, 91. What stands out about the Discover reason codes list, though, is most of the codes are alphabetically-noted rather than numeric. Visa Merchant Official Documentation. UA06 Fraud – Chip and PIN Transaction. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Examples, processing a transaction even after the subscription is cancelled, defective items delivered, non-delivery of sold goods and so on. [1] Sift. 4853 – Cardholder Dispute – Credit Not Processed. Reason codes vary by card brand. Spot these types of chargebacks using the below reason codes. High Level Visa Chargeback Dispute Flow. The scammer claims to be from the bank, and is seeking to confirm a specific transaction, which the victim denies. This code applies when a cardholder disputes a charge, and the merchant is informed by the processor that the transaction was submitted with an. STEP #7: Bank Review & Decisioning. Category. The existing 22 chargeback reason codes will be replaced by new reason codes and grouped into 4 categories: 1. Here’s a comprehensive list of Mastercard chargeback reason codes that you might see on your screen: 4807: Warning Bulletin File. Visa Claims Resolution is a Visa-specific platform that seeks to declutter and streamline the consumer dispute and chargeback resolution process. In both instances if the Merchant wishes to withdraw from an arbitration case, Visa will charge the amount of 500. Betty's issuing bank assigned chargeback reason code 10. ” This code indicates the merchant waited too long to finish processing a transaction, and the account was no longer in good standing when the transaction was completed. All ACH return reason codes consist of the letter “R” followed by two numbers (R01, R12, R22, etc. The most popular type of disputes of the chargeback category. The claim often, but not always, involves automated teller machines (ATMs). These fees are nonrefundable, even if the merchant ultimately beats the chargeback. 57 - Transaction Not Permitted to Cardholder. Luckily, our reason code directory makes is a bit simpler to make sense of issuer codes. Mastercard. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). Mastercard Chargeback Reason Code 70: Chip Liability Shift. The bank can then reverse the transaction, deducting the funds from your account and returning them to the cardholder's account. Retrieval Request/ Copy request Reason Codes. The separation of the Return ReasonMastercard will eliminate dispute Reason Code 63 “Cardholder Does Not Recognize”. Reason. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. How to create an eSignature for the mastercard reason codes the complete merchants guide. 6. Description. 37. We will assign the chargeback to you for review in the Disputes tab of the Customer Area. This reason code is assigned to consumers wishing to file a chargeback for defective product. 51 - Insufficient Funds. Chargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. Reason Code Reason Code North-America Reason Description; 4540: F29: Card Not Present (fraud). Try Shopify free for 3 days, no credit card required. Business Tips (37) Card-not-Present (6) CBD. A chargeback is the potential outcome of a disputed credit or debit card transaction. 4. In either case, the merchant (the business) is still responsible and must address the chargeback claim. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. New Visa CE 3. Chargeback time frames - A specific period during which a chargeback can be raised. 3. Reason codes are created by the major. F02. American Express Chargeback Codes (2023) American Express functions as a card network and an issuing bank. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—Questionablefor chargeback reason code 4863 (Cardholder Does Not Recognize). You cannot effectively fight chargebacks until you identify which of these three things is actually responsible. 00. 1 Merchandise/Services Not Received . 37%: 72. Submitted: The response has been sent and the issuer is. 6. Compile Relevant Evidence: Review the documentation you've gathered and select the pieces of evidence that directly counter the cardholder's claim. Reason codes differ by card brand (Visa, Mastercard); a complete list can be found here. As a merchant, you face the brunt of chargeback losses. If you want a more thorough explanation of a given reason code, you can find it in our reason code lookup tool. Get Form. Merchants who believe they have received an invalid chargeback under reason code 13. Provide exemplary customer service. ”. What is the chargeback representment process? When faced with a chargeback representment, you should take these steps. Step 2: Customer initiates the chargeback – After the customer reviews their credit card statement at the. Which is meant to know the reason for the dispute. Encrypt transmission of cardholder data. 634. ’Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. 3. So the company has more incentive to side with customer during cardholder. In 2020, MasterCard revised their chargeback rules and eliminated the “second chargeback” step. Cardholder-Activated Terminal (CAT) 3 Device. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 1. Make sure you differentiate between card-absent and card-present transactions during clearing by noting internet, phone, or mail orders. Chargeback The cardholder acknowledges they engaged in a transaction yet is unhappy, dissatisfied with the experience or tried to cancel in advance and is attempting to be refunded. The transaction was recurring and the cardholder failed to meet the cancellation terms of the. Set Up Custom Reason Codes; Update Order Status; Payment Currency Types;. Excessive Chargebacks: The merchant exceeded established chargeback thresholds. A new 4 byte reason code will be used moving forward. Reason Code 03. 1. 2% decrease: Georgia: 1. Reason codes. 13. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee. 3: Goods or services were not as described: C31: RM: 13. Cardholder Disputes. Respond to invalid disputes. : The act of challenging any claim over the. MASTERCARD Reason Code Description. 2022 Visa Chargeback. As reason about the case in table is marked " Unauthorized payment. How many chargeback reason codes exist? There are 151 reason codes across the four major card networks. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. Card Type Reason Code Reason Text Chargeback Category Preventable Reversible VISA 30 Services Not Provided or Merchandise Not Received Non-Receipt of Goods or Services NO YES VISA 41 Canceled Recurring Transaction Cancelled/Returned by CardholderThe chargeback reason code. 3. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. 38 = retired/ineligible routing number. . Knowing these codes can help you dispute chargebacks more effectively. The second is friendly fraud, where a cardholder falsely claims a legitimate charge was unauthorized. Many subscription payment disputes are made under code 13. Try Shopify free for 3 days, no credit card required. As with claims, the transaction ID, invoice ID, buyer name and email, transaction amount and date, and reason for dispute are all listed. The client will send this dispute to Paymentology’s Global support team via email – support@paymentology. Across open networks and include account numbers sent over email, instant messaging, text, or chat. The Sift Digital Trust & Safety Platform does what other fraud tools can’t, patented technology delivers. Fight; Prevent;. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. Solutions. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. Credit Card Dispute. Chapter 6 Pre-Arbitration and Arbitration Case Filing-For Chargebacks Initiated On or After 17 July 2020 > Time Frames and Requirements > Dual Message System Pre-Arbitration andShopify Payments Chargeback Reason Code #5: Product Not Delivered. You are required to submit evidence to defend against the dispute. If the order was genuinely not as described, then the cardholder has a case. MasterCard chargeback reason code 4540. 2 Added chapter providing information about the Discover ‹” Chargeback Reason Codes… !ó Retrieval Reason Codes… Í Sheet3š š £ £ Œ ® ;H Á Á Õ8 ü ! À Mastercard Reason Code Description Time Frame Retrieval Required 01 Yes 02 07 No 08 12 31 Transaction amount differs 34 Duplicate Processing 35 37 No Cardholder Authorization 40%Fraudulent Processing of Transactions 41 Cancelled. We’ve all been there as an eCommerce owner: you excitedly ship out a $1,500 order to a customer, and then a few weeks later you’re notified that the customer has opened a chargeback dispute. Type. Chargebacks. 4 chargebacks. 3. It depends on the chargeback reason code associated with the dispute. Region Only) 4855 Goods or Services Not Provided. What is chargeback reason code 37? No cardholder authorization (37) What is a reason code? Reason codes, also called score factors or adverse action codes, are numerical or word-based codes that describe the reasons why a particular credit score is not higher. Reason Code 37 not allowed when merchant supports UCAF: 100007: 400* INVALID_REQUEST: Reason code 37 is not allowed for AFD transactions with CAT Level 2. The MasterCard SecureCode program offers protection by guaranteeing payment and blocking chargebacks for reason code 37 for those transactions that have been authenticated (cardholder enters their PIN) only. Explaining Mastercard Reason Code 4859 - No Show/Addendum/ATM Dispute. Any chargeback that is received without a reason code will be assigned a default code of 53. 1. chargeback management with an easy to use online system. If you did not receive the email, open Mave, Wave’s automated chatbot, and. At Visa they used to receive reason code 98. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. In fact, for every dollar lost to chargebacks in 2019, the average merchant lost an additional $2. 4860 Credit Not Processed. 196 Reason Codes Category 4: Processing Errors. CB Reason Code: Unicode Text (30-character) Chargeback reason code as provided by the bank or payment method. Use order validation and prevention alerts. “American Express Chargeback Reason Codes | Sift”. a chargeback or a debit. Regardless, merchants must respond to the given reason code. Chargeback time frames - A specific period of time during which a chargeback can be raised. Dispute network reason codes categorization . This code applies when a transaction was processed without acquiring authorization…but the card used in the transaction was listed in the Visa Card Recovery Bulletin (CRB). For educational purposes, here is an overview of the general chargeback process with most major processors: Step 1: A purchase occurs – All chargebacks start with a customer making a purchase, either in-person, in-app or online. FR6 Partial Immediate Chargeback Program. You’ll see that all chargebacks ultimately stem from one of three causes: merchant error, criminal fraud, or friendly fraud. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. Eventually the existing chargeback reason codes won't be used and will be removed from this guide. To subscribe and learn more about the free online chargeback management system, or contact Chase Paymentech Client Services at 1. This broad umbrella category includes an array of chargeback causes. See the SNAD filing reason codes section for valid values. You can learn more about each one by visiting the Mastercard Chargeback Guide. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. Visa groups its chargeback codes into four main categories—fraud, authorization, processing errors, and customer disputes. 6). Depending on the chargeback, the required evidence might consist of transaction receipts, particular authorization response codes, proof of delivery, correspondence with the customer, or any number of other specific documents. manual processing by uploading chargeback documents instantly. 10. All ACH return reason codes consist of the letter “R” followed by two. These chargebacks occur to resolve chargeback-related disputes between network members. Choose “chargeback and inquiry status” from the drop-down menu. 6%. 9808 info@chargebacks911. Maestro. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. mastercard dispute form. Any chargeback that is received without a reason code will be assigned a default code of 53. All 1. Reason code 4842 (Late Presentment) was retired. Description of Change Where to Look • Increasing the CVM Limits in St. Reason codes are meant to tell merchants why a cardholder requested a Mastercard chargeback.